Terms and Condition
1. Introduction
Welcome to Castle De Aroma, operated by Smuskan LLC. By accessing or purchasing from our website, you agree to be legally bound by the following Terms and Conditions. Please read them carefully before placing any order. These Terms apply to all visitors, customers, and users of our online store.
2. Company Information
Castle De Aroma — Smuskan LLC
Address: 94-10 50th Avenue, Elmhurst, New York 11373, United States
Email: castledearoma25@gmail.com
Phone: +1 (315) 992-0087
3. Acceptance of Terms
By using our website or purchasing any product, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. Castle De Aroma reserves the right to update, modify, or replace these Terms at any time without prior notice. Continued use of the website after any modification constitutes acceptance of the updated Terms.
4. Products and Descriptions
We strive to ensure that all product descriptions, images, and pricing are accurate. However, minor variations in color, packaging, or presentation may occur due to display or manufacturer differences. Castle De Aroma is not liable for typographical errors or inaccuracies on the site.
We reserve the right to discontinue any product at any time without prior notice.
5. Pricing and Payments
All prices are displayed in U.S. Dollars (USD). Taxes are applied according to state and federal laws.
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. Payment is processed securely at checkout.
Castle De Aroma reserves the right to cancel or refuse an order if fraud or unauthorized use is suspected.
6. Order Confirmation and Fulfillment
Once your order is placed, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of the order — it serves as acknowledgment that we have received it.
Orders are considered accepted when shipped. We may cancel or refuse orders for reasons such as:
Product out of stock
Inaccurate pricing
Payment authorization failure
Suspected fraudulent activity
7. Shipping Policy
Orders are processed within 1–2 business days. Standard delivery time is 3–5 business days within the continental United States, depending on the carrier and destination.
We currently ship via UPS.
Shipping fees are $7 flat rate; free shipping applies to orders over $75 USD.
Castle De Aroma is not responsible for delays caused by weather, courier issues, or incorrect shipping information provided by the customer.
8. Ownership and Risk
All products remain the property of Castle De Aroma until full payment is received. Risk of loss transfers to the customer upon delivery to the provided address.
9. Returns and Exchanges
Please refer to our Return Policy section below for detailed information on returns, refunds, and product replacements.
10. Warranty and Product Condition
We guarantee that all products sold are new, authentic, and free from defects at the time of shipment.
If a product arrives damaged, leaking, or defective, the customer must notify Castle De Aroma within 48 hours of receipt, including photo or video proof.
Upon verification, we will offer a replacement, store credit, or full refund.
11. Limitations of Liability
Castle De Aroma and Smuskan LLC are not responsible for any indirect, incidental, or consequential damages resulting from product use or misuse.
Our total liability shall not exceed the total amount paid for the specific order in dispute.
12. Intellectual Property Rights
All content, including text, images, graphics, logos, and trademarks displayed on this website, is the exclusive property of Castle De Aroma or its licensors.
You may not reproduce, copy, or use any materials without written permission from Castle De Aroma.
13. Privacy and Data Protection
Your personal data is collected solely for order processing, payment, and shipping. We do not sell or share personal information with third parties except for service providers necessary to fulfill your order (e.g., payment gateways, shipping companies).
By placing an order, you consent to our privacy and data-handling practices.
14. Force Majeure
Castle De Aroma shall not be held liable for delays or non-performance due to events beyond our control, such as natural disasters, strikes, transportation disruptions, or system failures.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, USA. Any dispute shall be resolved exclusively in the courts of New York.